DALLAS — Volvo Trucks North America on Aug. 25 announced it was combining its high-tech Volvo Link satellite communications system with its technical support resources to ensure superior customer support for Volvo VT 880 owners.
The announcement came at The Great American Trucking Show here.
The new service, called Volvo Link Sentry, monitors the Volvo VT 880’s onboard computers to track vehicle fault codes. If a fault code is active for more than a predetermined amount of time (usually five minutes), Volvo Link Sentry sends a message with all the active fault codes to Volvo Action Service (VAS), Volvo’s 24/7 roadside assistance service. VAS’ technical support experts will review the fault codes and determine what, if any, corrective action should be taken. VAS will then contact the driver, either by cell phone or through the Volvo Link communications display in the truck’s gauge cluster. VAS will explain what the fault code means and actions the driver should take. VAS will assist the driver in scheduling service at a Volvo dealership.
Volvo Link Sentry is available at no charge for the 2006 Model Year Volvo VT 880. Volvo Link hardware is included on the VT 880; other Volvo Link services are available to VT 880 owners for a reduced fee.
“This system combines early warning of potential trouble with technical experts and a customer support system, all ready to alert and assist Volvo VT 880 owners,” Scott Kress, senior vice president for sales and marketing said. “Volvo Link Sentry gives VT 880 owners information they need to know and a plan for effective action. This, along with the Platinum Coverage support package announced in March, demonstrates the commitment Volvo has to the Volvo VT 880 owner’s success. It is premium service for a premium product.”